Warranty Policy
At Maevi, we stand behind the craftsmanship and durability of every piece we create. Our jewellery is designed for real, everyday life, ocean and pool swims, gym sessions, showers, and everything in between.
Because of this, every Maevi purchase is protected by our 6 month colour manufacturing warranty.
What Our Warranty Covers
Our warranty ensures your jewellery stays beautiful and wearable. We will repair or replace your item if it experiences any of the following within 6 months:
1. Colour Fading or Tarnishing
Maevi jewellery is crafted from 316L stainless steel with premium 18K PVD gold coating.
If your piece fades, discolours, or loses its shine, you’re fully covered.
2. Manufacturing Faults
This includes:
- Broken clasps
- Chain links separating due to faulty construction
- Loose or missing stones caused by a manufacturing defect
- Detachment of pendants or structural components
- Faulty jump rings or closures
3. Structural Failure
If your jewellery breaks under normal wear and tear (not accidental misuse), we will replace or repair it.
What Our Warranty Does Not Cover
To keep the warranty fair and consistent, certain issues fall outside coverage:
- Lost or stolen jewellery
- Scratches, dents, or surface marks caused by impact or abrasion
- Damage from incorrect care or harsh chemicals
- Bending or warping from forceful pulling
- Jewellery that has been altered by a third party
- Normal wear on adjustable components (e.g., extenders becoming loose over time)
- Intentional damage
If you're unsure whether your situation is covered, just reach out, we’re always happy to help.
Warranty Claim Requirements
To ensure a smooth and quick replacement process, we ask for:
- Your order number or proof of purchase
- Clear photos or videos showing the issue
- A brief explanation of what happened
This helps us assess the problem and fast-track your replacement.
Replacement Process
Once your claim is approved:
- We will send you a brand-new replacement piece free of charge
- If the original item is no longer available, you may choose:
- A similar item of equal value, or
- A store credit to use across our website
You will never have to pay for the replacement item itself.
How to Submit a Warranty Claim
Contact us anytime through:
Include your photos, order number, and a brief description of the issue.
Our team will respond within 1–3 business days.
Warranty Period
Your warranty begins on the date of delivery, not the purchase date.
Coverage lasts 6 months from that moment.
Our Commitment
At Maevi we aim to create jewellery that moves with you, through sunshine, saltwater, workouts, and daily life.
If something isn’t right, we fix it.
No stress. No hassle. Just genuine support.
Legal Note
This warranty is offered in addition to your rights under Australian Consumer Law.
Maevi's coverage does not restrict any rights you have under statutory guarantees.