Privacy policy
Last updated: 20/11/2025
1. Introduction
Maevi respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following information:
Personal Information
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely by third-party providers)
- Order history
- Account information (if you create an account)
Automatically Collected Information
- IP address
- Device information
- Browser type
- Website usage data through cookies, analytics, and tracking tools
We only collect personal information that is necessary for our business activities.
3. How We Collect Personal Information
We collect information when you:
- Make a purchase
- Interact with our website
- Contact us via email, forms, or social media
- Subscribe to our newsletter
- Create an account
- Use cookies or similar technologies
4. How We Use Personal Information
We use your personal information to:
- Process and fulfil orders
- Provide customer support
- Communicate with you about orders, updates, or marketing
- Improve our website, products, and user experience
- Personalise your shopping experience
- Comply with legal obligations
- Prevent fraud or misuse of services
You may opt out of marketing communications at any time.
5. Disclosure of Personal Information
We may share your information with:
- Payment processors (e.g., Shopify Payments, PayPal)
- Shipping and logistics partners
- Email and marketing service providers
- IT and data hosting providers
- Professional advisors (legal, accounting)
- Government authorities if required by law
Some of these providers may be located overseas. We take reasonable steps to ensure they comply with the APPs.
6. Data Storage and Security
We take reasonable precautions to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:
- Secure servers
- Encrypted connections
- Restricted access to personal data
- Security monitoring
7. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Improve site performance
- Analyse website traffic
- Personalise your experience
- Support targeted advertising
You can disable cookies in your browser settings, but some site features may not work properly.
8. Access and Correction
You may request:
- Access to personal information we hold about you
- Corrections to inaccurate or outdated information
Requests can be submitted via the contact details below.
9. Notifiable Data Breaches
If a data breach is likely to cause serious harm, we will notify:
- Affected individuals
- The Office of the Australian Information Commissioner (OAIC)
SMS Marketing & Mobile Information
Maevi Jewellery (“Maevi”, “we”, “us” or “our”) may collect and use your mobile number for the purpose of sending SMS marketing communications where you have provided your express consent.
Collection & Use of Mobile Information
When you opt in to receive SMS marketing from Maevi Jewellery, we collect your mobile number and any associated information necessary to deliver text messages to you. This may include your name, purchase history, engagement data, and interaction with our website.
We use this information to send promotional offers, product launches, restocks, cart reminders, order-related updates, and other marketing communications.
Consent to receive SMS marketing is not a condition of purchase.
Message Frequency & Charges
Message frequency may vary depending on your interaction with Maevi Jewellery and ongoing marketing campaigns. Standard message and data rates may apply according to your mobile carrier plan.
Opt-Out & Access
You may withdraw your consent at any time by replying STOP to any SMS message received from us. After opting out, you may receive one final confirmation message. You will not receive further marketing SMS messages unless you re-subscribe.
For assistance, reply HELP or contact us at support@hellomaevi.com
Data Protection & Privacy Rights
Mobile information collected through our SMS Program is handled in accordance with this Privacy Policy and the Australian Privacy Principles under the Privacy Act 1988 (Cth).
We do not sell, rent, or share your mobile number with third parties for their direct marketing purposes.
Your information may be shared with trusted service providers who assist us in delivering SMS communications, subject to confidentiality and data protection obligations.
You may request access to, or correction of, your personal information at any time by contacting support@hellomaevi.com
10. Third-Party Links
Our website may include links to external sites. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be published on our website with a revised date.
12. Contact Us
If you have questions or privacy requests, please contact:
Maevi – Privacy Officer
Email: support@hellomaevi.com