Shipping policy
Last updated: 20/11/25
1. Order Processing Times
We aim to process and dispatch all orders within 1–3 business days.
During busy seasons, launches, or holidays, processing times may be slightly longer.
A shipping confirmation email will be sent once your order has been dispatched.
2. Free Standard Shipping Australia wide.
Estimated Delivery Times
- Standard Shipping: 3–8 business days
- Express Shipping: 1–3 business days (available at the buyer’s expense)
All orders include tracking.
3. International Shipping
Maevi provides Standard International Shipping to all serviced countries for a flat rate of $20 AUD
Estimated Delivery Times
- Standard International: 7–21 business days
-
Express International Shipping: Available at the buyer’s expense
(Delivery times vary by country)
Customers are responsible for any customs duties, import taxes, or fees charged by their local authorities.
4. Order Tracking
Once your parcel is shipped, you will receive a tracking number and link via email.
5. Shipping Address & Changes
Please ensure your shipping address is entered correctly at checkout.
We cannot guarantee changes once an order has been processed.
If you entered the wrong address, contact us immediately at:
Email: support@hellomaevi.com
6. Delivery Issues
Maevi is not responsible for:
- Delays caused by couriers, customs, or peak periods
- Parcels delivered to an incorrect address entered by the customer
- Parcels marked “delivered” by the courier but not received
- International delays due to customs inspections
If your order is delayed or missing, please contact us and we will assist where possible.
7. Pre-Orders & Backorders
If your order includes a pre order item:
- Your entire order may ship once all items are available
- Estimated shipping dates will be displayed on the product page
If you want items shipped separately, additional shipping fees may apply.
8. Contact Us
For all shipping-related enquiries, please contact:
Maevi – Customer Support
Email: support@hellomaevi.com