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Terms of service

Last updated: 20/11/2025

Welcome to Maevi. By accessing or using our website and services, you agree to the following Terms of Service. Please read them carefully before using our site.

1. Acceptance of Terms

By visiting our website, purchasing from us, or using our services, you agree to be bound by these Terms of Service, our Privacy Policy, and any additional terms displayed on our website.

If you do not agree to these terms, you may not use our services.

2. Online Store Terms

You must be at least 18 years old, or have permission from a parent or guardian, to use this site and make a purchase.

You may not use our products or website for any illegal or unauthorised purpose, and you must not transmit any malicious code, viruses, or harmful data.

3. Product Information

We make every effort to display accurate product descriptions, images, and details. However:

  • Colours may vary depending on your device
  • Sizes and measurements may have slight variations
  • Availability is not guaranteed

We reserve the right to modify or discontinue products at any time without notice.

4. Pricing & Payment

All prices are listed in AUD

We reserve the right to change prices at any time.
By completing a purchase, you authorise Maevi and our payment processors to charge your selected payment method.

Taxes, duties, and international import fees (if applicable) are the customer's responsibility.

5. Shipping & Delivery

Please refer to our full Shipping Policy for detailed information regarding:

  • Free standard shipping
  • Express shipping costs
  • Domestic and international delivery timeframes
  • Tracking
  • Delays, customs, and responsibilities

By placing an order, you acknowledge and agree to the terms stated in our Shipping Policy.

6. Returns & Refunds

Please see our Refund & Returns Policy for details on:

  • Change of mind returns
  • Faulty or damaged items
  • Timeframes
  • Non-returnable items
  • Refund processing

By purchasing from Maevi, you agree to the terms outlined in the Refund & Returns Policy.

7. Accuracy of Billing & Account Information

You agree to provide accurate, complete, and up to date billing and shipping information for all purchases made at our store.

We reserve the right to refuse or cancel orders if:

  • Information provided is inaccurate
  • Fraud is suspected
  • The order appears to violate our policies

8. Intellectual Property

All content on the Maevi website including branding, images, graphics, product descriptions, and designs is the property of Maevi unless otherwise stated.

You may not:

  • Copy
  • Reproduce
  • Redistribute
  • Sell
  • Modify

any content without our express written permission.

9. Third-Party Services

We may use third party providers (e.g., payment processors, shipping companies). These providers have their own terms and policies.

We are not responsible for the practices of third party services linked through our website.

10. Prohibited Uses

You may not use the website:

  • For unlawful purposes
  • To harm, intimidate, or exploit others
  • To upload harmful code or malware
  • To collect information about other users
  • To interfere with security features
  • For fraudulent or deceptive activities

Violating these terms may result in termination of access.

11. Limitation of Liability

To the maximum extent permitted by Australian law, Maevi is not liable for:

  • Any indirect, incidental, or consequential damages
  • Loss of profits, revenue, or data
  • Delays caused by third-party carriers
  • Misuse or unauthorised access to our services

Your rights under the Australian Consumer Law (ACL) still apply.

12. Indemnification

You agree to indemnify and hold Maevi harmless from any claims, damages, liabilities, or expenses arising from your use of our website or breach of these Terms.

SMS Marketing Terms & Conditions

Maevi Jewellery (“Maevi”, “we”, “us” or “our”) offers a mobile messaging program. By providing your mobile number and opting in to receive SMS marketing communications from us, you agree to these SMS Marketing Terms & Conditions.

Consent to Receive Messages

By subscribing to Maevi Jewellery SMS marketing, you expressly consent to receive recurring automated marketing and promotional text messages to the mobile number you provided. These messages may be sent using automated technology and may include promotions, exclusive offers, product launches, restocks, cart reminders, order-related updates, and other marketing communications.

Consent to receive SMS marketing messages is not a condition of purchase.

Message Frequency

Message frequency may vary depending on your interaction with Maevi Jewellery, marketing campaigns, and promotional activity.

Charges & Carrier Disclaimer

Standard message and data rates may apply in accordance with your mobile carrier plan. Maevi Jewellery is not responsible for any charges incurred from receiving SMS messages.

SMS delivery is subject to effective transmission by your mobile carrier and is not guaranteed. Carriers are not liable for delayed or undelivered messages.

Opt-Out Instructions

You may unsubscribe from the SMS Program at any time by replying STOP to any message received from us.

After sending “STOP”, you may receive one final confirmation message confirming your opt-out. You will then no longer receive marketing SMS messages unless you re-subscribe.

For assistance, reply HELP to any message or contact us at support@hellomaevi.com.

Eligibility

By opting into the SMS Program, you confirm that:

  • You are at least 18 years of age, or have the consent of a parent or legal guardian.

  • You are the authorised user of the mobile number provided.

  • The mobile number provided is accurate and current.

You agree to notify us if your mobile number changes.

Privacy

Information collected through the SMS Program is handled in accordance with our Privacy Policy and the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Program Modifications

Maevi Jewellery reserves the right to modify, suspend, or terminate the SMS Program at any time without notice.

We may update these SMS Marketing Terms & Conditions periodically. Continued participation in the SMS Program after updates constitutes acceptance of the revised terms.

Limitation of Liability

To the maximum extent permitted by law, Maevi Jewellery shall not be liable for delayed, failed, or misdirected SMS messages, or for any losses arising from participation in the SMS Program.

Nothing in these terms excludes or limits any rights you may have under Australian Consumer Law.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time.
Changes will take effect immediately upon posting on our website.

Your continued use of the site means you accept the updated Terms.

14. Contact Information

For questions about these Terms, please contact:

Maevi – Customer Support
Email: support@hellomaevi.com