Elara Melt Hoops

Bold yet fluid, the Elara Melt Hoops feature an elongated molten oval shape that flows naturally with the curve of the ear. Their organic form creates a soft sculptural silhouette. Completely waterproof and tarnish free, they’re designed for ocean days, active mornings, and golden nights.

• Size: 2.5cm by 2.5cm
• Thickness: 3mm
• Premium Stainless Steel with 18K PVD gold coating
• Lead free and hypoallergenic
• Waterproof and sweat proof, will not fade or tarnish

Last updated: 20/11/25

1. Order Processing Times

We aim to process and dispatch all orders within 1–3 business days.
During busy seasons, launches, or holidays, processing times may be slightly longer.

A shipping confirmation email will be sent once your order has been dispatched.

2. Free Standard Shipping Within Australia

Estimated Delivery Times

• Standard Shipping: 3–8 business days
• Express Shipping: 1–3 business days (available at the buyer’s expense)

All orders include tracking.

3. International Shipping

Maevi provides Standard International Shipping to all serviced countries.

Estimated Delivery Times

• Standard International: 7–21 business days
• Express International Shipping: Available at the buyer’s expense
  (Delivery times vary by country)

Customers are responsible for any customs duties, import taxes, or fees charged by their local authorities.

4. Order Tracking

Once your parcel is shipped, you will receive a tracking number and link via email.

5. Shipping Address & Changes

Please ensure your shipping address is entered correctly at checkout.
We cannot guarantee changes once an order has been processed.

If you entered the wrong address, contact us immediately at:
team@hellomaevi.com

6. Delivery Issues

Maevi is not responsible for:

• Delays caused by couriers, customs, or peak periods
• Parcels delivered to an incorrect address entered by the customer
• Parcels marked “delivered” by the courier but not received
• International delays due to customs inspections

If your order is delayed or missing, please contact us and we will assist where possible.

7. Pre-Orders & Backorders

If your order includes a pre-order item:

• Your entire order may ship once all items are available
• Estimated shipping dates will be displayed on the product page

If you want items shipped separately, additional shipping fees may apply.

8. Contact Us

For all shipping-related enquiries, please contact:

Maevi – Customer Support
Email: team@hellomaevi.com

Last updated: 21/11/2025

We want you to love your purchase from Maevi. If something isn’t right, we’re here to help. This Refund & Returns Policy outlines your rights under the Australian Consumer Law (ACL) as well as our store policies.

1. Australian Consumer Law (ACL)

You are entitled to a replacement, repair, or refund if a product:

• is faulty or defective
• is significantly different from the description
• is unsafe
• does not perform as expected

These rights apply regardless of our change-of-mind policy.

2. Change-of-Mind Returns

We accept change-of-mind returns within 30 days of delivery, provided the item is:

• unused and in original condition
• in original packaging
• not a sale or clearance item
• returned with proof of purchase

Return shipping for change-of-mind returns is the customer’s responsibility.

Refunds for change-of-mind returns will be issued to your original payment method once the item is received and inspected.

3. Faulty or Damaged Items

If your item is damaged, faulty, or not as described, please contact us within 7 days of delivery with:

• your order number
• a description of the issue
• clear photos

Once confirmed, you will be offered:

• a replacement
• a repair (if applicable)
• or a full refund

Return shipping for faulty items is covered by Maevi.

4. Exchanges

Exchanges may be available depending on stock.
To arrange an exchange, contact us and we will guide you through the process.

5. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• earrings or other pierced jewellery
• opened beauty or skincare products
• intimate apparel
• gift cards
• customised or personalised items

These items can still be returned if they are faulty under the ACL.

6. How to Start a Return

To request a return, exchange, or refund, please contact:

Maevi – Customer Support
Email: Email: team@hellomaevi.com

We will provide instructions for returning your item.

7. Refund Processing Times

Once your return is received and inspected, we will notify you of approval or rejection.

Approved refunds are processed within 3–10 business days, depending on your bank.

8. Shipping Costs

• Return shipping for change-of-mind returns is paid by the customer
• Return shipping for faulty items is covered by Maevi
• Original shipping costs are non-refundable unless required under the ACL

At Maevi, we stand behind the craftsmanship and durability of every piece we create. Our jewellery is designed for real, everyday life, ocean and pool swims, gym sessions, showers, and everything in between.

Because of this, every Maevi purchase is protected by our 6 month colour manufacturing warranty.

What Our Warranty Covers

Our warranty ensures your jewellery stays beautiful and wearable. We will repair or replace your item if it experiences any of the following within 6 months:

1. Colour Fading or Tarnishing

Maevi jewellery is crafted from 316L stainless steel with premium 18K PVD gold coating.
If your piece fades, discolours, or loses its shine, you’re fully covered.

2. Manufacturing Faults

This includes:

• Broken clasps
• Chain links separating due to faulty construction
• Loose or missing stones caused by a manufacturing defect
• Detachment of pendants or structural components
• Faulty jump rings or closures

3. Structural Failure

If your jewellery breaks under normal wear and tear (not accidental misuse), we will replace or repair it.

What Our Warranty Does Not Cover

To keep the warranty fair and consistent, certain issues fall outside coverage:

• Lost or stolen jewellery
• Scratches, dents, or surface marks caused by impact or abrasion
• Damage from incorrect care or harsh chemicals
• Bending or warping from forceful pulling
• Jewellery that has been altered by a third party
• Normal wear on adjustable components (e.g., extenders becoming loose over time)
• Intentional damage

If you're unsure whether your situation is covered, just reach out, we’re always happy to help.

Warranty Claim Requirements

To ensure a smooth and quick replacement process, we ask for:

1. Your order number or proof of purchase
2. Clear photos or videos showing the issue
3. A brief explanation of what happened

This helps us assess the problem and fast-track your replacement.

Replacement Process

Once your claim is approved:

• We will send you a brand-new replacement piece free of charge
• If the original item is no longer available, you may choose:A similar item of equal value, orA store credit to use across our website

You will never have to pay for the replacement item itself.

How to Submit a Warranty Claim

Contact us anytime through:

team@hellomaevi.com

Include your photos, order number, and a brief description of the issue.

Our team will respond within 1–3 business days.

Warranty Period

Your warranty begins on the date of delivery, not the purchase date.
Coverage lasts 6 months from that moment.

Our Commitment

At Maevi we aim to create jewellery that moves with you, through sunshine, saltwater, workouts, and daily life.

If something isn’t right, we fix it.

No stress. No hassle. Just genuine support.

Legal Note

This warranty is offered in addition to your rights under Australian Consumer Law.
Maevi's coverage does not restrict any rights you have under statutory guarantees.